1.Neo-classical organisation theory emphasises on which one of the following?
(1) Flat structure of organisation
(2) Tall structure of organisation
(3) Coordination by hierarchy
(4) Unity of command
Answer: (1)
2. According to Graicuna’s formula of span of management, if a superior has three subordinates, what number of cross-relationships would be?
(1) three
(2) six
(3) nine
(4) eighteen
Answer: (2)
3.In Reddin’s ‘Tridimensional Grid’, which one of the following is a less effective style of leadership?
(1) Developer
(2) Missionary
(3) Executive
(4) Bureaucrat
Answer: (2)
4. Assertion (A): Attribution theory is based on relationship between personal perception and interpersonal behaviour.
Reasoning (R): Since most ‘whys’ are not directly observable, people must depend upon cognitions, particularly perception.
Codes: (1) (A) is right but (R) is wrong.
(2) (A) is wrong but (R) is right.
(3) Both (A) and (R) are right but (R) does not explain (A).
(4) Both (A) and (R) are right and (R) explains (A).
Answer: (4)
5.Match the following and indicate the code of correct matching: List – I List – II
a. Classical conditioning i. Response-Stimulus learning
b. Operant conditioning ii. Stimulus-Response learning
c. Cognitive theory iii. Stimulus-Stimulus learning
d. Social learning iv. Modelling process
Codes: a b c d
(1) ii iii iv i
(2) ii i iii iv
(3) i ii iii iv
(4) iv iii ii i
Answer: (2)
6 Boss offers an employee a promotion which has huge increase in salary along with a new title. It also requires employee to work ten hours more per week along with shifting to a remote place. It is an example of which one of the following?
(1) Approach conflict
(2) Approach – Approach conflict
(3) Approach – Avoidance conflict
(4) Avoidance – Avoidance conflict
Answer: (3)
7. Which one of the following is not an example of semantic barrier?
(1) Poorly chosen words and phrases
(2) Faulty translation
(3) Use of symbols that have various meanings
(4) Guarding against certain type of information
Answer: (4)
8.based on social exchange process, in which individuals make contributions (inputs) and expect certain rewards (outcomes).
Reason (R): Individuals decide whether or not a particular exchange is satisfactory by comparing their inputs and outcomes with those of others and try to rectify inequality.
Codes: (1) (A) is correct but (R) is not correct.
(2) (A) is not correct but (R) is correct.
(3) Both (A) and (R) are correct and (R) is right explanation of (A).
(4) Both (A) and (R) are correct but (R) is not the right explanation of (A).
Answer: (3)
9 Which one of the following methods of performance appraisal involves ranking employees from best to worst in a particular trait?
(1) Graphic Rating Scale method
(2) Forced Distribution method
(3) Paired Comparison method
(4) Alternation Ranking method
Answer: (4)
10 Which one of the following is not a basic feature of ‘Scanlon Plan’?
(1) Philosophy of competition
(2) Identity
(3) Competence
(4) Involvement system
Answer: (1)
11A union of electricians working in different industries is called by which one of the following?
(1) Craft Union
(2) Industrial Union
(3) General Union
(4) National Union
Answer: (1)
12 Match the items of List – I with the items of List – II and select the code of correct matching: List – I (Medium of List – II (Limitations) Mass Communication)
a. Outdoor i. Relative high cost; increasing consumer resistance
b. Yellow pages ii. Over production could lead to runaway costs
c. Brochures iii. High competition; long ad purchase lead time; creative limitations
d. Telephone iv. Limited audience selectivity; creative limitations
Codes: a b c d
(1) iv iii ii i
(2) i ii iii iv
(3) iii ii iv i
(4) iv ii i iii
Answer: (1)
13 “The manufacturer threatens to withdraw a resource or terminate a relationship if intermediaries fail to cooperate”, refers to which one of the following channel power?
(1) Referent power
(2) Coercive power
(3) Legitimate power
(4) Reward power
Answer: (2)
14 Assertion (A): McDonald’s India Pvt. Ltd., the wholly-owned subsidiary of the US based fast-food giant McDonald’s Corporation, along with CocaCola, is developing a fruit based beverage, to be retailed exclusively at McDonald’s outlets.
Reason (R): Organizations rightly try to diversify in order to spread their risks across several industries.
Codes:
(1) (A) and (R) both are correct and (R) is the right explanation of (A).
(2) (A) and (R) both are correct but (R) is not the right explanation of (A).
(3) (A) is correct but (R) is incorrect.
(4) (R) is correct but (A) is incorrect.
Answer: (1)
15 Which one of the following is a training technique in which trainees act out parts in a realistic management situation?
1) Action learning
2) Role playing
(3) Behaviour modelling
(4) Case study
Answer: (2)
16 The two dominant aspects of industrial relations scene in the modern industrial society are covered in which one of the following?
(1) Conflict and conciliation
(2) Cooperation and conciliation
(3) Conflict and cooperation
(4) Cooperation and codetermination
Answer: (3)
17. The decision of the adjudication authority and arbitrator in disputes is termed as
(1) Settlement
(2) Award
(3) Reward
(4) Accord and approval
Answer: (2)
18.Which of the following is not one of the ego states of transactional analysis?
(A) Child
(B) Adult
(C) Young
(D) parents
Answer (C)
19.Where anchors are illustrations that help to define as superior, average or below average, the behavior of the employee, the rating scale is known as:
(A) Behavioral expectation scale
(B) Forced choice description
(C) Behavioral observation scale
(D) Grading scale
Answer (C)
20.In the decision tree model of vroom and yetton the style when the leader shares the problem with subordinates as a group, obtains collective ideas, and then makes the decision is identified as:
(A) A I
(B) A I I
(C) C I
(D) C I I
Answer (D)
21.Leaders who provide individualized consideration and intellectual stimulation and who possess charisma is known as:
(A) Transactional Leaders
(B) Situational Leaders
(C) Transformational Leaders
(D) Visionary Leaders
Answer (C)
22.The drive to become what one is capable of becoming is:
(A) Self-Awareness
(B) Self-Efficiency
(C) Self-Actualization
(D) Self-Esteem
Answer (C)
23.A personality characteristic indicating one‟s willingness to do whatever it takes to get one‟s own way is known as
(A) Locus of control
(B) Machiavellism
(C) Job characteristic model
(D) Personality legitimacy
Answer (B)
24. Reduction of Labor Force is called
1.Termination
2.Retrenchment
3.Lay-off
4.Right sizing
Answer (4)
25.In Maslow‟s need hierarchy theory, which of the following is not high order needs?
(A) Safety
(B) social
(C) Esteem
(D) Self-Actualization
Answer (A)
26.Feeling arising out of inadequate definition of roles is known as
(A) Role ambiguity
(B) Role conflict
(C) Role perception
(D) Role expectation
Answer (A)
27.A type of group discussion process in which members of the group are encouraged to generate as many imaginative and creative ideas in a relatively short period of time is known as
(A) Brain storming
(B) Group working
(C) Simulation
(D) Group effect
Answer (A)
28.The amount of satisfaction an individual anticipates from a particular outcome is known as
(A) Theory Y
(B) Theory Z
(C) Valence
(D) Stress
Answer (C)
29.A situation where management isunable to provide employment dueto non- availability of work iscalled
I. Lock out
II. Lay off
III. Termination
IV. Closure
Find the correct combinationaccording to the code.
(A) I & II
(B) II & III
(C) I & III
(D) II & IV
Answer (D)
30.Which one of the settlementmethods is not relevant here fordisputes?
1.Collective Bargaining
2.Compulsory Adjudication
3.Voluntary Arbitration
4.Reference to Civil Court
Answer(4)
31.Which of the following shows asituation of Trade Union rivalries in India?
1.Different Unions indifferent organizations.
2. More unions in the sameorganizationhavingaffiliation with differentpolitical parties andrepresenting the same typeof workers.
3.More unions in the same organization all representing different types of workers. 4.None of the above.
Answer (2)
32. Which of the following is notconsidered as a leadership style?
1.Task oriented leadershipstyle.
2.Society oriented leadershipstyle.
3.Employee orientedleadership style.
4.Autocratic leadership style
Answer (2)
33. Motivation implies that theemployees in an organization
(1) Exert more effort toaccomplish the desired goals of the organization.
(2)Exert more effort toaccomplish the individualgoals.
(3) Exert more effort toaccomplish the commongoals of employees.
(4) Exert more effort toaccomplish the desiredgoals of the employer, employees and theGovernment.
Answer(1)
34 Equity is called as
(1) Equality of all
(2) Standard performance
(3) Comparative sense of justice to self
(4) None of the above
Answer (3)
35. Long – lasting beliefs about what is important in a variety of situations, that guide our decisions and actions are:
(1) Values
(2) Ethical dimensions
(3) Priorities
(4) Desires
Answer (2)
36.Figure – Ground Theory explains the process of
(A) Cognition
(B) Sensation
(C) perception
(D) Motivation
Answer (C)
37. Successive re-enforcements resulting in desired behavior are
(1) Mentoring
(2) Motivation
(3) Shaping
(4) behaviour modification
Answer :- (4)
38. Employees with high self-esteem set
(1) Higher goals for others
(2) Higher goals for themselves and lower goals for others
(3) Higher goals for themselves
(4) None of the above
Answer (3)
39. Need for achievement goes with
1.F.W. Taylor
2.Hertzberg
3.McGregor
4.McClelland
Answer (4)
40. Which of the following is not included as Micro-Environmental Variables? 1.Prevailing economic and political conditions.
2.Emerging new technologies
3.Financial conditions and culture
4.None of the above
Answer(4)
42.During his days at Midvale Steel Company F.W. Taylor saw that employees soldiering – deliberately working at a pace slower than their capabilities. He identified that, worker indulge in soldiering primarily for the following reasons:
1.Fear of losing jobs if they increase their
2.output. Faulty wage systems.
3.Out-dated methods of working
4.All of the above
Answer (4)
42. What are the elements that a Mission Statement of an Organization should include?
1.Self guidelines for Business Operations
2.Identifies the reasons for existence of a company and its responsibilities to the stakeholders.
3.Identifies the firms‘ customers and their needs and matches them to the products and services.
4.All of the above (A), (B) and (C).
Answer (4)
44.Changes in population characteristics such as age, gender, race, marital status, income and education are examples of change:
1.Demographic
2.Cultural
3.Geographic
4.Diversity
Answer (1)
45. Who divided all activities of the organizations into six groups; Technical, Commercial, Financial, Security, Accounting and Managerial?
1.Peter Drucker
2.D. E. McForland
3.Henry Fayol
4.George R. Terry
Answer(3)
46. Planning is looking ahead and control is
1.Scanning environment
2.Looking back
3.Setting targets
4.Defining objective
Answer (3)
47. Which one of the following is not a step in planning?
1.Establishing objectives
2.Developing premises
3.Determining alternative courses
4.Identifying needs of employees
Answer (4)
48. Expectancy Theory of Motivation was propounded by
1.Porter and Lawler
2.McGregor
3.Vroom
4.J. Stacy Adams
Answer (3)
49. When analyzing your business and its environment, it is useful to carefully inspect
1.Threats
2.Opportunities
3.Strengths and weaknesses
4.All of the above
Answer(4)
50.Which of the following is an example of an external threat?
1.Decreased competition
2. New Trade Regulations
3.Global Sales Potential
4.Economies of Scale
Answer(2)
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